Refund & Shipping policy
We do not accept returns. If something is ordered an incorrect size or wants to be returned we cannot exchange unless it is damaged. Please see our size charts for correct sizing. Also note, our sizing for each individual product will be listed in the product description.
No refunds/returns on accessories or clothing.
We will only accept returns on damaged items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer until you have emailed us.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Refunds are only available on damaged goods upon arrival or missing order/lost packages (tracking number must show so). Customer must contact boostyourpets within 5 days of receiving the item with photo evidence of damage, or evidence of missing goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please do not send your purchase back to the manufacturer, email us before taking any action.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Please be aware that customers are responsible for any items being returned.
Please note, we are not responsible for incorrect addresses given by the customer or packages that are stolen after delivery. If the tracking number shows the package was delivered, the responsibility is on the customer.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged
All orders are processed within 2 to 7 business days upon receipt of your order. Please be aware that this time is additional to overall delivery time. Delivery time generally takes (shipped via Epacket) between 12 to 35 business days. International Shipping generally takes 12-60 days depending on which country we are shipping to.
Note: There are delivery delays in rare instances, where packages may take longer to be delivered than the listed time frame. Unfortunately, it is out of our control and customs may delay deliveries in some instances. Please contact us if you have not had any tracking updates for more than 30-60 business days.
To return product please email us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will only cover shipping if the item is damaged and needs to be replaced.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please consider our products are primarily sourced from overseas, which is why it may take some time for delivery. We are not responsible for undelivered packages (due to incorrect addresses). However, we can accommodate for damaged items and packages lost in transit as long as we receive proof (stated in refund section) within 5 days of receiving goods.